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The following letter is printed with the author’s permission:

Last fall I was a cardiac patient on Farr 2 for 16 days. I was impressed by the extraordinary, compassionate nursing care on that floor, and by my medical care from three teams of doctors and nurse practitioners.

In addition, I’d like to single out and commend another group of caregivers who were an important part of my experience: the patient care technicians and nursing assistants, particularly Janice George and Nadine St. Phard. They were prompt, friendly, efficient, and frequently in my room doing vitals or tending to my needs. 

I was not only impressed by their care, but also by their gifts of intelligence and intuition. Janice, [a nursing assistant], is more articulate and thoughtful about world events than I will ever be; Nadine, [a patient care technician], noticed a hymnal in my stack of books, so she sang hymns with me while making my bed or helping me with a shower. They are truly lovely people and vitally important to the patients they care for.


Sincerely,

Jane Greenspan

To submit thank-you letters, e-mail vgoldste@bidmc.harvard.edu.