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Service Level Agreement - CareGroup
 
Introduction

Community Service Information Systems (CSIS), a division of CareGroup Information Systems, is charged with the information system support of affiliated Health Centers and contracted Physician practices and community hospitals which include their remote sites. Due to ongoing budgetary constraints, CSIS has been charged with redefining our Service Level Agreement (SLA) for all CSIS supported locations and/or sites. Please click here to see a list of CSIS supported sites.


Defined Support Parameters
Application Support Levels
Operating Systems
Hardware
Hours of Coverage
Defined Service Levels
Home Computer Support
Project Support
Site Support

 ©Copyright CareGroup 2003 Jump to top Last Updated 7/29/2002